Bunch 2.0 | FAQ

Last edited @October 9, 2022

Thank you for sharing your love for Bunch 1.0, and your feedback for the update over the past few days 🙏 ❤️. We’re listening to all of your feedback - and wanted to share some updates and clarifications below.

What’s new with Bunch 2.0? 🤔

We realize this is big change! Bunch is still a place where your friends are a few taps away, helps you come together when you’re physically apart - and share fun games and experiences. In Bunch 2.0 - we’ve introduced a metaverse, where you can still hang out with friends and play games - but now you can express yourself in new ways, make new friends and connect with your communities outside of your home. The Bunch metaverse is still in its early stages, but it is the foundation on which we will introduce many more experiences over the next few months.

Can I still group video chat with friends and play games?

Yes! Bunch still works the same way:

  • Your friends get notified when you are online, and can easily join you
  • You can wave to invite them, or join them when they are online
  • You can also lock your room so they have to knock before they can join
  • You can group video chat when friends join you, and expand the video whenever you like
  • You can tap the video overlay to expand for a full-screen video experience when you like
  • You can hit the game button and launch your favorite games with your party from Bunch 1.0 like Mars Dash, Flappy, Hoops and more.

We can’t video chat while we’re playing the games any more! 🕹

In just a few weeks - we are going to be launching the Bunch Video Overlay feature which will let you video chat while playing games like Mars Dash and Hoops! Even better, this feature will allow you video chat while playing any of your games on the App Store like Roblox, Minecraft and Among Us.

I can’t message my friends any more!

We had to delay adding chat to the update - so we can ship faster, and start listening to your feedback. Our team is already working on bringing messaging back - with a much better experience in just a few weeks. Stay tuned!

Why do we have to download games to play?

To ensure a more stable experience while playing our games (no more black screen! 🙂) - we ONLY require a one time download for Mars Dash (94MB) and Bunch Party Pack (140MB) that comes with your favorite games like Flappy, Hoops, Draw Party, Trivia and Crazy Cards. Once downloaded, joining these games with friends from Bunch is as easy as it was before.

The app takes too long to load!⏱

Our team is actively working on improving the load time. We are also working on an update - where your friends tab, notifications, and even video chat will become available right away, even when the metaverse is loading on the background.

I can’t find my friends after the update 😭

Did you make sure to log in with the same authentication method you’ve used when creating your account? For example - if you sign up using Snap login, you need to sign in again with Snap to recover your account. If this does not resolve your issue - please make sure you have the latest update from the App Store, and try again.

Otherwise - please reach out to us with your account details about your issue about your issue at support@bunch.live ☺️

How are you ensuring safety in public spaces?

We take the safety of our community very seriously ⁠— and have already implemented features such as making reporting and blocking, and have automated moderation systems in place that allows us to identify toxic users and disable their accounts. You can view a summary of our community guidelines here: 👉 Instagram Highlight Series “Safety”.

We plan to add the following safety features over the next few months:

  • Age verification to limit access to public spaces, and improve match-making.
  • Ability to set your account private, to limit interactions with new people
  • Parental controls to lock the privacy settings of a Bunch user

How do you ensure a safe and non-toxic environment on Bunch?

We take the safety of our community very seriously! You can easily mute, report or block users on Bunch, by tapping on their avatar (see below). We also have automated moderation capabilities that identifies toxic users, and suspends their accounts.

We plan to add the following safety features over the next few months to ensure even a safer environment on Bunch:

  • Age verification to limit access to public spaces, and improve match-making.
  • Ability to set user accounts private, to limit interactions and friending with new people
  • Parental controls to lock the privacy settings of a Bunch user

Why can’t we keep Bunch 1.0 and 2.0 as separate apps?

As a small team with limited resources - it is not possible for us to focus on and maintain two applications that largely do similar things.

However, our goal is to make it convenient to connect with your friends in just a few taps, video chat and hang out - while also introducing a digital world that makes it fun and creative to explore with friends, and meet new people!